Medical Billing Advocacy Services
Clear answers. Lower costs. Real support.
Medical bills shouldn’t feel like a second health crisis. At Haven Healthcare Advocates, our medical billing advocacy services help you make sense of complex charges, reduce unnecessary costs, and fight unfair insurance decisions with an RN-led team that works only for you.
Whether you're managing bills for yourself, a child, or an aging parent, we bring clarity to the chaos and stand between you and billing mistakes, overcharges, or denied claims.
How Can a Haven Healthcare Medical Billing Advocate Help You?
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Accurate & Transparent Billing
We review your medical bills line by line—checking for errors, duplicate charges, and inflated fees. Our goal is to make sure you’re only paying for what was actually done, at a fair rate.
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Advocacy for Overcharges & Disputes
When billing errors show up, we don’t just point them out, we fix them. Our advocates work directly with providers to correct mistakes, challenge overcharges, and support appeals with proper documentation.
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Negotiation With Providers
From high out-of-pocket charges to denied claims, we handle the back-and-forth with doctors, hospitals, and billing offices. We can negotiate lower fees, request payment plans, or push for billing adjustments on your behalf.
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Decoding Insurance & Billing Codes
Medical billing codes are confusing by design. We break them down into everyday language so you understand exactly what you're being billed for, and why.
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Education on Patient Rights
We teach you what your insurance should cover, what your responsibilities are, and how to spot future billing issues. Understanding your rights is the first step in protecting yourself from unfair charges.
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Support for All Ages, Nationwide
Whether you’re helping aging parents or managing your own care, our advocacy services are available nationwide. Our work is private-pay, so we work only for you—not the system—and always in your best interest.
Understanding Your Insurance Coverage
At Haven Healthcare Advocates, we demystify the complexities of health insurance for our clients nationwide. Our expert advocates guide you through the intricacies of your insurance policies, whether they are Medicare plans, employer-sponsored, or Marketplace plans. We'll assist you in comprehending deductibles, co-pays, and out-of-pocket maximums, offering clarity and peace of mind.
Benefit & Coverage Review
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While we don't directly provide estimates of potential medical costs, we empower you to obtain accurate estimates. We facilitate conversations and negotiations with hospitals, providers, and insurance companies, ensuring you understand your expected out-of-pocket costs. If a procedure isn't covered, we're here to assist in negotiating a fair cash price, alleviating financial uncertainties and stress.
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Our advocates are dedicated to educating clients on their rights and responsibilities regarding medical billing and insurance. With this knowledge, you can prevent future billing issues and take charge of your healthcare finances.
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Navigating Medicare's various parts can be confusing. Our advocates simplify this process by explaining the differences between Parts A, B, C, D, Advantage, and Medigap policies. We ensure you know what benefits are covered, from long-term care to therapies, home health services, and medications.
Empower your healthcare journey with the personalized support of Haven Healthcare Advocates. Contact us today to discover how our nationwide benefit consultation can help you make informed decisions and manage medical expenses with confidence. Your well-being is our priority, and our expert advocacy ensures no question remains unanswered.
Nationwide Support Available
Dealing with a denied insurance claim? Our advocates review the denial, gather documentation, prepare the appeal, and follow up with insurers, always working on your behalf. Whether it’s about extending care, overturning a denial, or reducing the financial impact, we’re here to help you move forward.
Insurance Appeals Advocacy
We support a wide range of appeal types, including:
Hospital discharge appeals
Skilled nursing facility discharges
Therapy or medication denials
Procedure or treatment denials
Medical Billing Advocates - Find One Today
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![Kristy Shell expert advocate]()
Kristy Shell, RN, BCPA
An experienced registered nurse and founder with deep expertise in coordinating elder care, navigating health medical billing, and overseeing insurance appeals.
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![Nikki Bowen expert advocate]()
Nikki Bowen, RN
A registered nurse dedicated to guiding clients through complex insurance appeals and supporting care coordination with clarity and compassion.
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![Vicki Gatling expert advocate]()
Vicki Gatling, RN
A registered nurse who brings clinical insight and advocacy to patient support and insurance appeals, helping families navigate denial decisions with confidence.
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![Jenni Jolan expert advocate]()
Jenni Nolan, BCPA
A skilled advocate specializing in medical billing and insurance navigation, working closely with families to clarify coverage and reduce costs.
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![Maja Beau expert advocate]()
Maja Beau, RN
A registered nurse focused on healthcare advocacy and insurance appeals, working closely with clients to push for fair outcomes and continued care.
Why Choose Haven Healthcare Advocates
All of our registered nurses have at least a Bachelor’s degree in nursing.
This makes Haven particularly equipped to handle complex medical cases, difficult diagnoses, hospital discharges, and insurance battles — with full clinical understanding.
We are clinically trained professionals, not just case managers or general care coordinators.
We are able to give medical insight, clinical judgment, and true healthcare navigation, not just administrative support.
While we do not provide hands-on nursing services, our clients benefit from the expertise of registered nurses who coordinate care, attend appointments, review medical information, and communicate with providers to ensure the best outcomes.
Unlike many other advocacy services, we do not outsource to unlicensed staff.
Who Needs a Medical Billing Advocate?
Our medical billing advocates work with:
Adults dealing with confusing or excessive medical bills
Seniors or adult children managing elder care expenses
People with high-deductible plans or denied coverage
Families supporting loved ones through serious diagnoses
Anyone who needs a knowledgeable voice to push back on billing errors
What’s the Process?
Medical billing advocacy is the process of reviewing, correcting, and negotiating medical bills on behalf of patients. Our team identifies billing errors, challenges unfair charges, and communicates directly with providers and insurance companies to resolve issues so you don’t have to.
At Haven, our advocates work nationwide and support people of all ages, not just older adults. Because we’re private-pay, we’re never tied to insurance companies or healthcare systems. We work only for you, and always in your best interest.
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1. Initial Consultation
Tell us about your billing or insurance issue. We'll assess what’s needed and offer a clear plan of action.
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2. Bill & Claim Review
We collect and analyze your bills, explanation of benefits (EOBs), and coverage documents.
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3. Resolution & Follow-Up
We take action—whether that means negotiating a bill, submitting a dispute, or explaining your next steps.
Connect With Us
Ready to take the next step? Contact us to schedule your initial 30-minute complimentary consultation. Let's discuss how we can tailor our services to your unique healthcare needs.
Haven Healthcare Advocates
Phone: (813) 618-5155
Fax: (813) 618-5805
Email: info@havenhca.com
Monday - Sunday
9AM-9PM
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A medical bill advocate reviews your healthcare bills for errors, overcharges, and duplicate charges, then works with providers and insurers to correct them. At Haven Healthcare Advocates, our medical billing advocates also explain confusing billing codes, submit appeals, and negotiate fees acting as your personal health insurance advocate to make sure you’re not paying more than you should.
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The cost of working with a medical bill advocate varies based on the complexity of your situation. At Haven, our services are private-pay, with hourly rates designed to give you personalized, hands-on support. Because we’re not tied to any hospital or insurer, our team works solely for you. If you're in Florida or beyond, our health insurance advocates in Florida provide nationwide support for clients of all ages.
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Yes—especially if you're facing large or confusing medical bills, denied insurance claims, or ongoing billing errors. A medical billing advocate can often save you more than the cost of their services by reducing charges, correcting mistakes, and appealing unfair denials. At Haven, our clients rely on us as trusted medical billing advocates and health insurance advocates to protect their financial health and bring clarity to overwhelming billing issues.