Health Insurance Appeals Consultant for Individuals
RN-led help with health insurance appeals when your health insurance says no.
If your health insurance has denied coverage, you have the right to appeal - and you don’t have to figure it out alone. Haven Healthcare Advocates helps individuals and families appeal medical decisions, challenge denials, and move forward with confidence.
We serve as your personal health insurance consultant, offering expert guidance and support for a wide range of insurance appeal situations - support is available nationwide.
Our Health Insurance Appeals Support Services
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Review & Case Assessment
We look at your denial letter, medical records, and policy to determine the best health insurance appeal strategy.
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Evidence & Documentation
We gather the necessary documentation to support your appeal, including medical notes and expert input.
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Written Appeal Letters
Our team writes persuasive health insurance appeals that align with insurer requirements and deadlines.
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Ongoing Communication
We handle follow-ups, clarification, and communication with insurance representatives and healthcare providers.
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Support for Families & Seniors
Whether it’s your own care or your aging parent’s, we advocate on your behalf, not the insurance company’s.
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Appeal Coaching & Clarity
We help you understand your appeal rights, timelines, and options—so you’re informed, confident, and never left guessing what comes next.
Nationwide Support Available
You should consider filing a health insurance appeal when a claim is denied, a treatment is not approved, or coverage is reduced for something your provider says is medically necessary. This can include denied procedures, medications, early hospital discharges, or therapy services that were cut off. If something doesn’t seem right, or if your care is being delayed, you have the right to push back, and we can help.
When to File a Health Insurance Appeal
You were denied a medical procedure or test
Your prescription medication was not covered
A hospital or skilled nursing facility discharged you too early
Therapy sessions or follow-ups were cut off
You were billed for something that should have been covered
Our Health Insurance Consultants
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![Kristy Shell expert health insurance advocate]()
Kristy Shell, RN, BCPA
An experienced registered nurse and founder with deep expertise in coordinating elder care, navigating medical billing advocacy, and overseeing insurance appeals.
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![Nikki Bowen expert health insurance advocate]()
Nikki Bowen, RN
A registered nurse dedicated to guiding clients through complex insurance appeals and supporting care coordination with clarity and compassion.
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![Vicki Gatling expert health insurance advocate]()
Vicki Gatling, RN
A registered nurse who brings clinical insight and advocacy to patient support and insurance appeals, helping families navigate denial decisions with confidence.
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![Jenni Jolan expert health insurance advocate]()
Jenni Nolan, BCPA
A skilled advocate specializing in medical billing and insurance navigation, working closely with families to clarify coverage and reduce costs.
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![Maja Beau expert health insurance advocate]()
Maja Beau, RN
A registered nurse focused on healthcare advocacy and insurance appeals, working closely with clients to push for fair outcomes and continued care.
Why Choose Haven Healthcare Advocates
All of our registered nurses have at least a Bachelor’s degree in nursing.
This makes Haven particularly equipped to handle complex medical cases, difficult diagnoses, hospital discharges, and insurance battles — with full clinical understanding.
We are clinically trained professionals, not just case managers or general care coordinators.
We are able to give medical insight, clinical judgment, and true healthcare navigation, not just administrative support.
While we do not provide hands-on nursing services, our clients benefit from the expertise of registered nurses who coordinate care, attend appointments, review medical information, and communicate with providers to ensure the best outcomes.
Unlike many other advocacy services, we do not outsource to unlicensed staff.
Types of Insurance Appeals We Handle
Our Registered Nurses (RNs) team helps with:
Hospital discharge appeals
Skilled nursing facility discharges
Therapy & rehab service denials
Prescription medication appeals
Denied procedure claims
What’s the Process?
At Haven Healthcare Advocates, we understand that dealing with a denied claim can feel frustrating and confusing, especially when your care or your loved one’s care is on the line. That’s why our process is built to reduce stress, provide clarity, and take the pressure off your plate. From the first call to the final follow-up, we handle the details, communicate clearly, and advocate only for you. Here's how it works.
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1. Initial Consultation
We begin with a consultation to understand your situation. You’ll meet with a member of our RN-led team who will review your insurance denial, answer your questions, and walk you through the appeal process step by step. Whether you’re unsure if you have a case or feeling overwhelmed by paperwork, this is your space to get clarity and a plan.
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2. Review. Research, & Build the Appeal
Our team reviews your medical records, insurance policy, and care timeline to find out exactly what went wrong and how to respond. We gather documentation, communicate with your providers if needed, and write a clear, persuasive appeal letter on your behalf.
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3. Submit & Follow Up
We make sure everything is submitted on time and follow up directly with the insurance company. so you don’t have to chase them down. You’ll stay informed every step of the way. If the appeal is denied again, we’ll help you explore your next options.
Connect With Us
Ready to take the next step? Contact us to schedule your initial 30-minute complimentary consultation. Let's discuss how we can tailor our services to your unique healthcare needs.
Haven Healthcare Advocates
Phone: (813) 618-5155
Fax: (813) 618-5805
Email: info@havenhca.com
Monday - Sunday
9AM-9PM
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A health insurance consultant helps you understand your insurance coverage, what’s included, what’s not, and how to use your benefits effectively. At Haven, our consultants are part of a registered nurse–led team that helps individuals and families make sense of confusing policies, appeal denied claims, and ask the right questions, without trying to sell you a plan or product. We work for you, not the system.
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Brokers sell insurance plans and may earn a commission based on what you choose. While there’s often no upfront cost to you, their job is to get you signed up, not necessarily to explain every detail or advocate for you when issues come up. At Healthcare Haven Advocates, our private-pay services focus on unbiased support, education, and advocacy after you’re already insured. We don’t sell insurance, we help you use it.
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It depends on what you need. If you're shopping for a plan, a licensed health insurance broker can walk you through coverage options.
But if you already have insurance and need help understanding your benefits, resolving billing issues, or appealing a denied claim, a health insurance consultant or advocate, like the RN-led team at Healthcare Haven, is often the better choice. We don’t sell plans. We help you make sense of the one you have.