Care Management Services, Advocacy, & Billing Made Easy
Haven Healthcare Advocates
A Helping Hand When You Need It Most
At Haven Healthcare Advocates, we understand the value of health and the complexity of managing it. That's why we offer a comprehensive suite of care management services designed to navigate the intricacies of healthcare, providing peace of mind for individuals and families across Tampa and nationwide.
Our Full Suite of Care Management Services
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All-Inclusive Elder Care Management
Our most comprehensive service, care management is ideal for aging adults and the families supporting them. We coordinate every aspect of medical care — from appointments to medication tracking to facility communication — and keep families updated in real time via a secure health app.
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Patient & Hospital Advocacy
When you or a loved one is feeling lost in the healthcare system, we step in. Our registered nurse advocates help clients of any age understand diagnoses, attend hospital visits (in person or virtually), and make informed decisions. We serve as your voice and partner in care.
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Medical Billing & Insurance Advocacy - Available Nationwide
Confusing bills, denied claims, and insurance headaches don’t have to be your burden. Our team helps patients understand their insurance coverage, challenge denied procedures, reduce surprise bills, and get access to necessary care.
Who We Work With
Our services are for individuals, families, attorneys. hospitals, & senior care providers.
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Our all-inclusive aging care services includes the following:
What’s Included:
RN-led oversight
Appointment scheduling & attendance
Medication management
Communication with doctors & facilities
Lab, imaging, and hospital follow-up
Full care coordination and family updates
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Our patient and hospital advocacy program includes the following:
New diagnosis support
Hospital discharge planning
Virtual or in-person doctor visits
Coordination of second opinions
Medical decision-making guidance
*we do not diagnose or provide medical advice.
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Our medical billing advocacy and insurance support includes the following:
Insurance appeals and authorizations
Medicare + Advantage plan navigation
Medical bill review & dispute
Out-of-pocket cost estimates
Understanding health coverage
Why Choose Haven Healthcare Advocates
All of our registered nurses have at least a Bachelor’s degree in nursing.
This makes Haven particularly equipped to handle complex medical cases, difficult diagnoses, hospital discharges, and insurance battles — with full clinical understanding.
We are clinically trained professionals, not just case managers or general care coordinators.
We are able to give medical insight, clinical judgment, and true healthcare navigation, not just administrative support.
While we do not provide hands-on nursing services, our clients benefit from the expertise of registered nurses who coordinate care, attend appointments, review medical information, and communicate with providers to ensure the best outcomes.
Unlike many other advocacy services, we do not outsource to unlicensed staff.
Kristy Shell, RN & Founder
Kristy Shell, with over 25 years of experience, founded Haven Healthcare Advocates to ease the burden of healthcare management. Her extensive background ensures that our team offers empathetic, informed, and dedicated support.
Learn More About Us.
Corporate Healthcare Programs: Investing in Employee Health
Discover our corporate programs, where we extend our advocacy to your workplace, enhancing overall employee wellness and productivity. Learn more about our corporate solutions.
Navigating Health Care
FAQs and Resources
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Care management services refer to the ongoing coordination of all aspects of a person’s healthcare, especially when they have complex or chronic needs. At Haven Healthcare Advocates, this means a dedicated registered nurse oversees appointments, medications, communication with doctors, facility visits, and more. It’s a hands-on, personalized service designed to help families stay informed and ensure nothing falls through the cracks particularly for aging adults who may need extra support managing their health.
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Medicare does cover Chronic Care Management (CCM) services for eligible patients with two or more chronic conditions that are expected to last at least 12 months. These services are usually provided by a physician’s office or healthcare provider and include things like care coordination, medication management, and regular check-ins.
At Haven, while we don’t bill Medicare for CCM directly, our private-pay care management services go beyond standard Medicare offerings providing personalized support, advocacy, and ongoing coordination with healthcare providers, specialists, and facilities. We’re also able to help families understand what Medicare does and doesn’t cover so they can make more informed decisions.
Because we are private pay we work directly for them and for their benefit!
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The five main areas of care and management often include:
Medical Coordination – Managing appointments, medications, test results, and follow-ups.
Communication – Keeping families informed and speaking directly with providers and facilities.
Crisis Support – Responding quickly to urgent situations, hospitalizations, or sudden care changes.
Advocacy – Making sure the client’s wishes are heard and respected in all care settings.
Planning & Transitions – Assisting with moves between home, hospitals, rehab, or long-term care.
Haven’s care management services address all five, with a registered nurse leading the way giving families peace of mind and helping older adults stay safe and supported.
Connect With Us
Ready to take the next step? Contact us to schedule your initial 30-minute complimentary consultation. Let's discuss how we can tailor our services to your unique healthcare needs.
Haven Healthcare Advocates
Phone: (813) 618-5155
Fax: (813) 618-5805
Email: info@havenhca.com
Monday - Sunday
9AM-9PM