A Haven Family Caregiver Support Program
Long term, flexible remote and online family caregiver support for adult children and families supporting aging parents, coordinating ongoing care, and individuals managing chronic or complex health conditions.
Welcome to Compass, a family caregiver program created by Haven Healthcare Advocates.
Our mission is simple:
To help individuals and families feel prepared, supported, and confident when navigating healthcare.
Whether you're caring for an aging parent, a family preparing for the future, preparing for your own future, or managing a chronic condition, Compass is an online program that connects you with experienced nurse advocates who understand today's complex healthcare system through a flexible long-term support program.
Two Ways to Receive Long-Term Family Caregiver Support
Monthly Guidance
Ongoing monthly support and a trusted resource.
$99/month
Monthly Nurse Advocate consultation
Ask questions and discuss concerns
Prepare for appointments
Review care options
Get guidance for yourself or a loved one
Monthly Guidance includes up to one appointment per month (zoom or call), up to an hour in length scheduled directly with your advocate.
Flexible Advocacy
Hands-on help always available when you need it.
$150/month
Research and resources
Appointment preparation
Provider communication
Hospitalizations and transitions
Insurance or billing questions
Other advocacy needs
Flexible advocacy comes with with 10 Nurse Advocate Hours available throughout your 12-month membership.
✶ Founders Special ✶
New members get 12 hours per month when signing up for the
Flexible Advocacy option through November 2026!
Both Compass Membership Options Include:
-
Primary Record Premium
Keep you or your loved one's important medical information organized, secure, and easily accessible in one place.
-
Email Support
Access to your nurse advocate for routine questions and guidance between consultations.
-
Annual Compass Health & Care Review
Each year, your designated nurse advocate will guide you through a comprehensive review of you or your loved one's health, medications, providers, care goals, and future planning- helping you stay organized, prepared, and confident in your healthcare journey.
-
Monthly Education & Resources
Monthly newsletters, webinars, practical tools, and expert guidance to help you stay informed and prepared.
-
Private Member Community
Connect with others through our private online community for education, encouragement, and shared experiences.
-
Preferred Member Pricing for Additional Advocacy
Receive discounted advocacy services whenever more comprehensive support is needed.
Same Compass. Two Ways to Be Supported.
Choose regular monthly guidance or flexible advocacy and get family caregiver support when you need it most from anywhere in the United States with our online program.
How is Compass different from our other advocacy services?
Monthly Online Education
Compass members receive access to ongoing education designed to help you feel informed and prepared.
Monthly webinars
Live educational presentations
Guest experts
Educational newsletters
Resource library
Private Online Member Community
Compass members receive access to our private online community where you can connect with others and get support from compass staff, other members, experts & partners.
Connect with others who are navigating similar experiences
Share experiences and offer encouragement
Ask questions and get helpful answers
Learn from educational resources and trusted information
Attend live discussions and Q&A sessions
Access recorded content anytime, anywhere
Get Extended Online Benefits
Email support + Primary Record Premium + Preferred Member Pricing
Email Support: Members may contact Compass by email whenever simple questions arise to assist between in-depth advocacy sessions.
Primary Record Premium: Every Compass member receives access to Primary Record Premium, a secure health management app that connects with more than 50,000 health portals to bring important medical information together in one organized place for more coordinated care.
Preferred Member Pricing: When a situation becomes more complex and you need deeper support, you have access to preferred member pricing for additional advocacy services.
Meet Our Expert RN-Led Team
-
![Kristy Shell expert advocate]()
Kristy Shell, RN, BCPA
An experienced registered nurse and founder with deep expertise in coordinating elder care, navigating health medical billing, and overseeing insurance appeals.
-
![Nikki Bowen expert advocate]()
Nikki Bowen, RN
A registered nurse dedicated to guiding clients through complex insurance appeals and supporting care coordination with clarity and compassion.
-
![Vicki Gatling expert advocate]()
Vicki Gatling, RN
A registered nurse who brings clinical insight and advocacy to patient support and insurance appeals, helping families navigate denial decisions with confidence.
-
![Maja Beau expert advocate]()
Maja Beau, RN
A registered nurse focused on healthcare advocacy and insurance appeals, working closely with clients to push for fair outcomes and continued care.
-
![Samuel R. Oldham, RN, BSN, CVRN-BC]()
Samuel R. Oldham, RN, BSN, CVRN-BC
Samuel R. Oldham is a compassionate critical care nurse with 11 years of experience who specializes in patient-centered care.
√ Speaks spanish
-
![Christina, BSN, RN]()
Christina, BSN, RN
Registered Nurse Christina combines clinical expertise and leadership experience to help patients confidently navigate healthcare, coordinate care, and make informed decisions.
Compass Program FAQ’s
-
Adult children caring for aging parents. Older adults who want a trusted healthcare partner of their own. People planning for their own future care. Anyone managing a chronic or complex condition. If you want expert guidance before something goes wrong, not scrambling once it has, Compass is built for you.
-
No. Compass is completely remote. Your Nurse Advocate meets with you by phone or Zoom, and membership is open to families anywhere in the United States. This is one of the biggest differences between Compass and Haven's other advocacy services: you don't need to be local to get a dedicated advocate in your corner.
-
If an elderly person has no nearby family or support system, they may be at risk for isolation, poor medical follow-up, or preventable hospitalizations. That’s where a geriatric care manager in Tampa becomes essential. Haven provides comprehensive elder care management and acts as a trusted advocate monitoring health, attending appointments, and ensuring proper care is received.
-
Real, everyday healthcare questions. Medicare stopped covering rehab, what now? A parent's medications keep changing and nobody's tracking it. A discharge is happening and you don't know what comes next. Your advocate helps with appointment prep, understanding insurance and Medicare, planning after a hospital stay, and general guidance for yourself or a loved one.
-
That's what preferred member pricing is for. If something bigger comes up, an insurance appeal, a new diagnosis, a family meeting, Compass members get discounted rates on Haven's deeper advocacy services. Your advocate already knows your situation, so you're not starting over with someone new.
-
No. Compass is guidance and support, not medical care. It's not a medical practice, not a replacement for your physician, not an insurance company, and not a legal service. Think of it as the trusted resource that helps you navigate all of those, not a substitute for any of them.
-
For a medical emergency, call 911 or get immediate emergency care. Compass is built for planning and everyday guidance, not emergencies.
Compass also isn't a replacement for a few specific things: your doctor, an insurance company, a home health agency, a legal service, or crisis intervention. If you need one of those, Compass is here to help you find and work with the right resource, not to stand in for it.